Journee separates identity from marketplace activity. One signed-in identity owns one current party, and that party can both post work and provide services. There is no customer-versus-vendor account choice during sign-up.
Sign in or create an account
Use Sign in when you already have an identity and Sign up when you need one. A restricted Journee page can also offer these choices and return you to the requested task after authentication.
Journee then opens its identity-provider page. Enter the requested identity details, complete any email-verification step, or choose one of the configured sign-in providers shown there. Those choices belong to the running environment, so the identity-provider page is the authority for what is currently available.
After a successful sign-in, Journee returns an existing, fully onboarded party to the safe Journee destination that started the flow. A new identity goes to onboarding first. If you began a guest job or bid in this browser, Journee preserves that continuation but does not publish or send it automatically.
Recover an interrupted sign-in
An authentication return is single-use and can expire or fail if the flow was opened in a different browser context. When Journee shows We could not sign you in, use Sign in again on that page instead of reusing or editing the return URL. The page can also show a request reference that support can use without exposing the sign-in details.
For a guest job or bid, restart sign-in from the same browser that holds the draft. Another browser cannot recover that continuation. The draft remains a separate confirmation step after sign-in.
Complete onboarding
Onboarding creates the party profile used by both customer and vendor work. Choose Individual or Business, enter the display name, and complete the fields the page marks as required. Business profiles also require a business name and a Head office address before onboarding can finish. An individual can skip the address and add one later. Other profile pages can use Organization for the same Business party type.
You can also add a profile picture, About Us text, and an address and property type. Onboarding separately offers Set up subscriptions or Skip for now. Subscription setup uses the Business Head office, or an Individual address chosen as Head office, plus a matching radius and one or more current job categories. Public Services offered categories are edited later from My Profile; onboarding does not change them. Property types, categories, and the allowed radius come from the current Journee application.
Save progress records a valid checkpoint without granting access to profile-gated work and does not require agreement acceptance.
Finish onboarding requires every applicable profile field and the unchecked agreement control for the current Pre-Production Terms and Privacy Policy. It records profile completion and that exact user-scoped receipt together.
A complete Journee profile and a current agreement receipt are both required for profile-gated work. If Journee publishes a new agreement after your profile is set up, /onboarding shows only Review the current agreement. Review the linked documents, select the agreement control, and choose Continue. This does not ask you to recreate the party profile. If the documents changed while the form was open, Journee leaves the control unchecked and asks you to review the current versions again.
If a secure form token expires after sign-in, Journee returns the form with the entries it could preserve. Review them and save again. If address lookup or picture processing is unavailable, keep the rest of the form and retry that field later where the page permits it.
Completing onboarding never executes a recovered marketplace action. Journee returns you to the job or bid confirmation so you can make the final decision yourself.
Return after an ownership transfer
When an identity has transferred away its former party, signing in directs it to Start a new Journee profile. Reactivate with a new party requires a fresh sign-in, creates a new individual party, and restarts onboarding. It does not restore access to the transferred party or its jobs, bids, settings, and history.
Password recovery, logout, ownership invitations, and ongoing profile settings are covered in Account, profile, and settings. How the current Terms and Privacy Policy are presented and renewed is covered in Terms, Privacy, and your agreement.
Use Forgot password? on the sign-in page to request the provider-managed reset flow. Journee does not reveal whether an address belongs to an account. After returning, sign in with the new password and complete any pending onboarding step. Use Logout from an authenticated page to end the current Journee session; it does not delete the account, party, jobs, or settings.